Warranty – E-Bikes Depot
When you purchase a bike or fatbike from E-Bikes Depot, you automatically receive a standard warranty. The exact coverage depends on the product and its components.
Below you will find a complete overview of how our warranty works.
1. General Warranty Information
1.1 Legal Warranty
All products sold by (E-Bikes Depot) PulsoArguto Unipessoal LDA are covered by statutory legal warranty. This means your bike must function as reasonably expected under normal use.
Warranty duration varies per component and per model. Always check the product page for the exact warranty term of your specific bike.
1.2 Warranty Duration Per Component
Warranty differs between frame and components:
- Frame: 2 years standard warranty
- Motor: Minimum 1 year warranty
- Battery: Minimum 1 year warranty
- Electrical components: Minimum 1 year warranty
- Front fork & suspension: Minimum 1 year warranty
Wear-sensitive parts have limited or no warranty due to normal usage wear.
These include:
- Tires
- Brake pads
- Chain and sprockets
- Cables
- Bearings
- Grips
- Saddle
- Pedals
Some models may include extended coverage. Always verify on the product page.
1.3 Warranty Extension Through Maintenance
If you perform your scheduled maintenance at E-Bikes Depot and within the required maintenance intervals, your frame warranty may be extended.
Standard:
- 2 years frame warranty
With proper maintenance at E-Bikes Depot:
- Up to 3–5 years frame warranty (depending on model and service compliance)
Maintenance must be completed on time and documented.
1.4 Cause of the Warranty Claim
Every warranty claim is assessed based on the cause of the defect.
Covered:
- Manufacturing defects
- Material defects
- Technical faults within the warranty period
Not covered:
- Damage caused by misuse
- Accidental damage
- Unauthorized modifications
- Neglect or poor maintenance
2. Maintenance & Warranty Conditions
2.1 Maintenance Is Mandatory
To maintain your warranty, you must:
- Follow service intervals (time or mileage, whichever comes first)
- Perform basic owner maintenance
- Keep proof of professional servicing
Failure to properly maintain your bike may void warranty claims.
2.2 Maintenance Intervals (Time & Mileage)
Maintenance must be performed based on:
- Mileage interval
OR - Time interval
Whichever comes first applies.
Example:
If service is required every 1,500 km or every 6 months:
- If you reach 1,500 km in 3 months → service is required at 3 months
- If you ride less than 1,500 km in 6 months → service is required at 6 months
This ensures your bike remains in optimal condition.
2.3 Use of Correct Parts
E-Bikes Depot bikes are assembled with carefully selected components.
Using non-compatible or non-original parts may:
- Cause damage
- Increase wear
- Void warranty coverage
Always ensure replacement parts are compatible with your model.
2.4 Proper Use Requirement
Warranty applies only under normal and careful use.
Warranty is void in cases of:
- Crash damage
- Overloading beyond maximum weight
- Competitive use
- Extreme off-road abuse (unless designed for it)
- Water submersion
- Neglect
3. Warranty for E-Bikes & Fatbikes
This section applies to all electric bikes and fatbikes sold by E-Bikes Depot.
3.1 Standard Warranty Coverage
- Frame: 2 years
- Battery: Minimum 1 year
- Motor: Minimum 1 year
- Electrical components: Minimum 1 year
This may vary per model — check product page for exact terms.
3.2 Warranty Does NOT Cover
The following are excluded from warranty:
- Cosmetic damage (scratches, paint damage, fall damage)
- Normal wear and tear
- Tires
- Brake pads
- Water damage
- Batteries discharged to deep discharge
- Batteries not charged regularly
- Modified or tuned bikes
- Bikes exceeding legal speed limits due to modification
- Replaced display, controller or motor not supplied by E-Bikes Depot
- Removed factory seals
- Lack of maintenance
- Use of incorrect charger
- Damage from mud, salt, or poor cleaning
- Rust due to improper storage
- Faded paint due to sun exposure
- Cables damaged from misuse
- Exceeding maximum load capacity
3.3 Owner Maintenance Requirements
To keep your warranty valid, you must:
- Charge the battery at least once every two weeks
- Avoid deep discharge
- Keep the bike clean
- Lubricate chain regularly
- Check tire pressure monthly
- Store the bike in a dry environment
Proof of professional maintenance may be required for warranty claims.
4. Battery Warranty
Batteries naturally degrade over time.
Battery performance decreases due to:
- Charging cycles
- Age
- Temperature exposure
- Usage intensity
Battery warranty does not cover:
- Capacity reduction due to normal aging
- Deep discharge
- Improper storage
- Use of incorrect charger
- Water damage
Proper battery care significantly extends lifespan.
5. Second-Hand & Refurbished Products
Second-hand bikes may have adjusted warranty terms.
Because these bikes may have been previously used:
- Warranty may have already partially expired
- Remaining warranty period will be stated on the product page
Refurbished or lightly tested bikes (returned products with minimal usage) may retain standard warranty coverage if stated.
Always check the product description for exact warranty details.
6. When Warranty Is Void
Warranty becomes void if:
- Maintenance is not performed on time
- Bike is modified or tuned
- Non-compatible parts are installed
- Damage results from accidents or neglect
- Maximum load is exceeded
- The bike is used in ways it was not designed for
7. Submitting a Warranty Claim
To submit a warranty claim, you must provide:
- Proof of purchase
- Maintenance records
- Clear photos or videos of the issue
- Description of the problem
Our technical team will assess the claim and determine coverage.
Final Notes
E-Bikes Depot is committed to providing reliable and high-quality electric bikes and fatbikes. Proper maintenance and responsible use ensure long product life and valid warranty coverage.
If you have any questions regarding warranty coverage, please contact our support team.